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Liverpool Echo
Liverpool Echo
World
Linda Howard & Kate Lally

DWP error means thousands of people are owed huge cash payments

The Department for Work and Pensions (DWP) has underpaid thousands of people who are in receipt of State Pension.

Analysis from the National Audit Office (NAO) said people are collectively owed a total of £1.46 billion. The DWP is in the process of correcting the error, and recently said it expects to complete the repayments for two groups of women by the end of this year.

The Pensions Minister said the exercise for those who are married and should have received an upgraded State Pension (CAT BL), and/or women over 80 (CAT D) should be completed in 2023, but could run through to “late 2024”, the Daily Record reports.

READ MORE: Universal Credit claimants missing out on £1,200 cash boost

The latest report also shows that arrears payments made to affected married women average £6,929 and for those over 80, £3,172. While the check and correction exercise affects motley women, some men may have been underpaid too.

The latest update was announced after shadow work and pensions secretary, Jonathan Ashworth MP, asked DWP if it would be setting out a timeline for “repaying the remaining 200,000 pensioners identified in 2020 as having been underpaid their State Pension”.

In a written response last month, Pensions Minister Laura Trott MP, said: “As stated in DWP’s Annual Report and Accounts 2022, the Department expects to complete the exercise for CAT BL and CAT D by the end of 2023. For missed conversion cases, we aim to complete these as soon as we can but for this group the exercise could run through to late 2024.

“The Government is fully committed to ensuring that any historical errors, unaddressed by previous Governments, are put right as quickly as possible. We have increased the number of people working on the exercise and at its peak, we plan to have around 1,500 staff dedicated to the exercise.

“Our delivery is backloaded, with case reviews expected to significantly increase this year and going forward.”

Who may be owed a back payment for State Pension?

There are six particular groups strongly encouraged to contact the pension service to see if they could be entitled to more State Pension.

  • Married women whose husband turned 65 before March 17, 2008 and who have never claimed an uplift to the 60% rate
  • Widows whose pension was not increased when their husband died
  • Widows whose pension is now correct, but who think they may have been underpaid while their late husband was still alive, particularly if he reached the age of 65 after March 17, 2008
  • Over-80s who are receiving a basic State Pension of less than £80.45
  • Widowers and heirs of married women , where the woman has now died but was underpaid state pension during her lifetime
  • Divorced women , particularly those who divorced after retirement, to check that they are benefiting from the contributions of their ex-husband

A phone call to the pension service is the quickest way to find out if you are eligible for a State Pension refund.

The best number to call is 0800 731 0469 but full contact details can be found on the Gov.uk website here.

A DWP spokesperson said: “The action we are taking now will correct historical underpayments made by successive governments. We are fully committed to addressing these errors, not identified under previous governments, as quickly as possible.

“We have set up a dedicated team and devoted significant resources towards completing this, with further resources being allocated throughout 2023 to ensure pensioners receive the support to which they’re entitled.”

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