Good morning. Dollar General is one of the retailers that has grappled with “shrink,” an industry term that primarily defines theft from stores. But the company has been undertaking measures to address the issue, and CFO Kelly Dilts says those efforts are starting to produce some bright spots.
“Shrink,” more precisely, is a term retailers use for inventory loss often attributed to theft by shoppers and employees, or damage or errors. It's estimated that retail businesses typically lose around 1.4% to 1.6% of their annual revenue to shrink.
