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WEKU
WEKU
Business
Erika Ryan

Do you use these words when you apologize? It's time to stop, researchers say

There are certain words that can creep into apologies but should be avoided, experts say. (jayk7/Getty Images)

There's something very powerful about receiving or giving a heartfelt, genuine apology.

Bad apologies, on the other hand, can be disastrous and lead to more hurt.

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