A housing provider allegedly ripped up a disabled woman's floor coverings and are refusing to replace them - while her insurers say there's nothing they can do.
Caroline James suffers from COPD (chronic obstructive pulmonary disease) and has lived alone in an assisted bungalow in Redcar, North Yorkshire, for the past nine years.
The 57-year-old said a home assessment found all the joists under the floor had rotted away due to water damage and the whole flooring would need replacing.
