A woman with a rare form of muscular dystrophy had to be lifted and carried by her 66-year-old husband after delays to two flights - leaving her highly distressed. Suzanne Croft, 53, had to be helped from the plane while passengers waited to board at the gate after an assistance team failed to turn up.
The incident on the flight from London to Newcastle came after Suzanne had almost the identical experience - with 90 minute delays - earlier in the day on the flight from Newcastle to London. Muscular Dystrophy UK has now called on the aviation industry and the Government to take action to ensure disabled people get the support they are legally entitled to when travelling by air.
The charity says wheelchair-users are now fearful of travelling. Air passengers with a disability or reduced mobility are legally entitled to accessibility support when travelling by air.
