A disabled Nottingham tenant has slammed British Gas after being told she would have to spend the night with no heating or hot water following her boiler breaking - despite her paying for breakdown service. Debra Mallon, 57, says she noticed the red light on her boiler blinking at around 6pm on Monday, December 12, before calling the energy company only to be told that there were no engineers in the Nottinghamshire area.
Debra, who has been with British Gas for more than 20 years, spends most of her time upstairs in her home, as she suffers from osteoarthritis in her knees, as well as acute asthma. After posting about her experience on Facebook, Debra and her husband were able to borrow an electric heater from a nearby neighbour.
She says she and her other half were upstairs all night trying to keep warm close to the heater. The family have had to keep the blinds closed and their pyjamas on to try and stay as warm as possible.
