A mum with disabilities has told of how she had to watch the Ryanair plane she was meant to be on take as she sat yards away from the gate.
Margaret Harrop was supposed to be on her way to her son in Spain with her husband John but was not able to board the plane because she was still in the special assistance vehicle.
The couple said they had arrived at the gate early at Newcastle Airport after ensuring they were there well in advance of their flight.
