A disabled man had to sleep in his wheelchair after an easyJet flight was cancelled and the hotel he was offered was not accessible. Richard Jones says the uncomfortable night's sleep was just part of a catalogue of mistakes on his trip to Tenerife.
Richard along with his twin sister, who both have cerebral palsy and are full-time wheelchair users, went to Tenerife for a family holiday. But Richard says the trouble began when the group attempted to check in with easyJet at Gatwick Airport.
On arrival, staff wrongly insisted that the folding wheelchairs would have to be placed in the hold. Then Richard found their pre-booked seats with extra legroom were not allocated. Mr Jones, his sister and her son were separated - leaving the young boy, who has autism, in some distress.
