Diablo 4 lead class designer Adam Jackson says some features that were widely maligned simply didn't go through enough testing for Blizzard to realize they were tedious in design.
Talking to streamer Raxxanterax (timestamped here), Jackson explained that the Diablo 4 team's process of internal feature testing today is a little more robust than it used to be. Although it's not clear exactly what's changed, it sounds like the developers simply put more time into making sure new features will be positively received.
