Passengers crawling through conveyor belts in a bid to get their bags, "brutal" staff shifts and people "trying to start fights" are just some of the things witnessed during an undercover investigation into Manchester Airport.
Amid complaints of huge queues, delays, cancellations and lost luggage, an undercover reporter got a job as a baggage handler at the airport as part of a Channel 4 Dispatches documentary set to air tonight (Monday).
The reporter, working for Swissport, spoke to colleagues on seeing desperate travellers climb through conveyor belts in an attempt to get airside to locate luggage they'd waited hours for - and soon discovered it to be a regular occurrence. Workers claimed "it happens all the time", while another said: "People come through trying to start fights".
