Delta passenger with MS says first-class passenger said she didn’t look ‘disabled enough’ to pre-board. So they removed her: ‘Absolutely humiliating’

Airlines are required to serve people with disabilities. That said, anyone with a disability will tell you that many carriers do a poor job of catering to their customers with different needs.

For example, airlines are notoriously reckless with wheelchairs. In fact, a study from the Department of Transportation found that 1 in every 100 mobility devices was damaged during air transit. Furthermore, airlines are legally required to have storage space for wheelchairs on most planes. However, wheelchair users often find they have to fight to actually be able to use it.