Delta Air Lines is pursuing damages from cybersecurity firm CrowdStrike and Microsoft following a significant service disruption that resulted in thousands of cancelled flights and stranded passengers. The airline, facing costs estimated between $325 million to $475 million, has enlisted the services of high-profile attorney David Boies' law firm to seek restitution for its losses.
The service issues stemmed from a flawed software update that impacted a critical computer program, causing widespread outages at businesses globally. While many companies quickly recovered, Delta struggled for days, particularly with its crew-tracking software, leading to the cancellation of 6,300 flights and significant delays affecting over two-thirds of its completed flights.
As a result of the disruption, Delta has offered cash refunds to affected passengers, compensated for alternative travel arrangements, and increased pay for crew members during the outage period. The airline's decision to pursue compensation from CrowdStrike and Microsoft comes in the wake of the substantial financial impact and operational challenges it faced.
About David Boies
David Boies, known for his legal expertise and notable cases, has been involved in high-profile litigations, including securing significant settlements for victims of abuse and representing clients in landmark antitrust and criminal cases. His firm's involvement in seeking damages on behalf of Delta Air Lines underscores the seriousness of the situation and the airline's determination to recover its losses.
