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Tom’s Guide
Tom’s Guide
Technology
Jason England

Dell's own support software is crashing its PCs and laptops — the irony is strong, but there is a quick fix

Dell XPS 14 (2026).

If you’re a Windows 11 user, you’re already familiar with the Blue Screen of Death (BSOD) — popping up when a critical error forces the operating system to stop. Normally, the blame falls on Microsoft (although its team is working hard on improving Windows soon). But if you’ve been seeing this happen on your Dell PC, it turns out the culprit is so much more ironic.

As spotted by Neowin, Dell’s own SupportAssist software (the company calls it “your personalized PC support experience”) is causing some Dell PCs to hit a BSOD every 30 minutes after a recent update. So far, we’re seeing confirmation that the following laptops are affected:

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