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AAP
AAP
Jacob Shteyman and Abe Maddison

Super failings laid bare after 'deep grief, suffering'

ASIC AustralianSuper Joe Longo Cbus
The super industry needs to urgently improve how death benefit claims are handled, a report says. (Diego Fedele/AAP PHOTOS)

A grieving widow was made to wait months and lodge the same documents over and over before finally being paid $600,000 in benefits owed to her.

An elderly man who had lost his wife to cancer and urgently needed access to funds owed to him to cover an outstanding mortgage had his payment unnecessarily delayed 28 days, causing "significant further distress".

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