Low-cost airline easyJet is introducing a raft of new initiatives to help customers flying this summer, including a new dedicated hotline for young families travelling abroad. The carrier is expecting 6.2 million passengers to take to the skies across Europe during the peak holiday period.
The new helpline has been launched for families with children under 12 years old and will enable them to get through directly to dedicated customer service team members, who have expertise in assisting families. The airline has recruited an additional 350 customer staff and invested in a new European customer contact centre located in Milan.
Customer service opening hours have been extended to serve passengers from early morning to late at night, with representatives available from 6am – 11pm. The airline is also providing extra support to customers in the airport, with head office team members in place, working alongside ground crew at key airports across the UK to provide additional help to customers and ensure they have as smooth an experience as possible over the holidays.
