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The Guardian - US
The Guardian - US
Environment
Lela Nargi

‘Dark stores’ offer anything you need in 30 minutes. But there’s a human cost

Hyper-fast delivery companies launched over the last few years in large cities across the US as the pandemic switched consumer focus – for those who could afford it – to ordering in.
Hyper-fast delivery companies launched over the last few years in large cities across the US as the pandemic switched consumer focus – for those who could afford it – to ordering in. Illustration: Olivia Heller/The Guardian

On an otherwise busy stretch of Brooklyn’s Greenpoint neighborhood stands a black-painted former autobody shop. Long papered-over windows hide its internal workings and lend a gloomy presence to a street otherwise bustling with brunchers. A hopeful shopper stands over the threshold, taking stock of shelves lined with Doritos, Kettle Chips and sodas as a worker explains that it’s closed to the public. “You can order on the app for delivery, though,” he says.

This store-like expanse is a micro-fulfilment center, or “dark store”, for Gopuff, one of numerous hyper-fast delivery companies to launch over the last few years in large cities across the US as the pandemic switched consumer focus – for those who could afford it – to ordering in.

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