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The Independent UK
The Independent UK
World
Isabel Keane

Dairy Queen drive-thru is rolling out AI

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Dairy Queen is testing AI chatbots at a handful of its franchised locations across the U.S. and Canada, with the hope of improving customers’ experiences - (Getty/iStock)

Dairy Queen has become the latest fast-food chain to deploy AI chatbots at its drive-thrus.

The chain started testing an AI chatbot at a handful of its drive-thrus last year with help from technology company Presto, and plans to expand testing to dozens of other stores this week, Kevin Baartman, Dairy Queen’s executive vice president of information technology, told The Wall Street Journal.

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