A Welsh couple visiting Liverpool were "shocked" and "angry" when they were fined £100 for paying what they thought was full price for a carpark stay in the city.
Gillian and Mark Edwards, 57 and 61 respectively, drove from near Denbigh in North Wales to Liverpool to take their son, a student here, to hospital after he sustained a head injury on New Year's Eve.
Immediately after dropping his wife and son at Royal Liverpool Hospital on January 2, Mark saw a sign for the private carpark on Shepherd Street and chose to park there.