A dad-of-two has questioned the "extraordinary circumstances" that caused his family's flight home from Turkey to be delayed by 16 hours after passengers were allegedly told a "sandwich shortage" was causing disruption.
Adam Lewis, 48, and his family were due to return from a week-long all-inclusive holiday in Antalya on June 1 but found out on arriving at the airport their Jet2 flight had been delayed. Adam claimed passengers said they were told by ground staff in Turkey that catering issues had affected services leaving Birmingham Airport.
After being put up in a hotel overnight, the Lewises returned to the airport the next day for a 4pm take-off. Adam claims compensation forms were handed out to all passengers onboard but, weeks later, Jet2 refused the family's claim, citing "extraordinary circumstances" which the airline said were out of its control.
