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The Independent UK
The Independent UK
Holly Williams

Customers set for compensation payout from energy firms for faulty smart meters

Households will be able to get compensation from suppliers for delays to smart meter installations, the energy watchdog has announced.

Ofgem has unveiled proposals to bring in rules that will see consumers eligible for £40 compensation if they have to wait more than six weeks for a smart meter installation, as well as faulty meters and those not operating in smart mode which are not fixed within 90 days.

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