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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

UK regulator examines IT glitch that enabled bank customers to see others’ accounts on app

Bank of Scotland Halifax Lloyds Insurance
A photo of two people using their mobile phones.
Customers reported difficulties logging into their bank accounts and in some cases were able to view account details and transactions that did not belong to them. Photograph: Lauren Hurley/PA

The UK information regulator is examining an IT glitch that enabled some customers of Lloyds, Halifax and Bank of Scotland to see other users’ transactions when they logged into their banking app.

The Information Commissioner’s Office (ICO) said it was “aware of an incident affecting some online banking services” and that it would make inquiries.

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