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Fortune
Fortune
Alexandra Sternlicht

Customers complain that VC-backed stationery darling Minted failed this holiday season

Some people spend hundreds of dollars on holiday card orders. (Credit: Getty Images)

It’s the least wonderful time of year—at least for some Minted customers who were hoping to see their holiday cards arrive on time.

The startup, which was last valued at $733 million in 2018 and is backed by blue-chip investors like Benchmark, TCV, and Menlo, has driven irate customers online to complain that Minted failed to deliver their holiday cards, then fudged shipping timelines and told customers that it simply could not locate inventory. 

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