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Fortune

Paolo Confino, Amber Burton

Customers are ten times more important to companies than employees, research suggests

Paolo Confinopaoloconfinofortunecompaolo1000

Three employees poke their heads out from their cubicles. (Credit: Jose Luis Pelaez)

Good morning, everyone! Paolo here.

“Our employees are our greatest asset.” “We value our employees.” These refrains are commonplace in corporate America—they’re certainly ubiquitous among the (deserved) entrants on the Fortune 100 Best Places to Work For list.

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