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The Guardian - AU
The Guardian - AU
National
Josh Taylor Technology reporter

Sydney resident died after triple-zero call didn’t work on Samsung phone, TPG says

TPG Samsung Optus Vodafone Telstra Lebara
FILE - The logo of the Samsung Electronics Co. is seen at its shop in Seoul, South Korea, Tuesday, July 7, 2020. Samsung is hoping to lift its sinking smartphone sales with three new models that will test consumers willingness to buy high-priced technology during the worst economic downturn since the Great Depression. The latest Galaxy phones unveiled Wednesday, Aug. 5, during an online showcase will cost $1,000 to $1,300. (AP Photo/Ahn Young-joon, File)
Telstra and Optus advised in October that some older devices were not able to connect to Vodafone’s network in the event both of their networks were unavailable and a user needed to call triple zero. Photograph: Ahn Young-joon/AP

TPG – the parent company of Vodafone – has said a Lebara customer who tried to dial triple zero on an incompatible Samsung device could not make the call and subsequently died.

TPG said in a statement to the ASX that it was informed of the incident – which took place on 13 November in Sydney – at 5.22pm yesterday after advice from NSW Ambulance.

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