Memory and data storage manufacturer Micron announced its exit from the consumer market earlier this year and pledged to honor warranties for existing products. However, according to a recent RMA case on Reddit, the company seems to be struggling to stick to that promise. Instead of replacing a faulty portable SSD, the company offered the customer a refund that was significantly lower than the product’s current retail price.
Explaining their frustrating RMA experience, u/CarefulMeasurement99 said that their Crucial X9 4TB portable SSD stopped working, after which they contacted support, followed the troubleshooting process, and had their RMA approved. Unfortunately, they were later informed that the company did not have any units available for the particular product because the replacement inventory was exhausted. Therefore, instead of providing a 1:1 replacement SSD, the company would issue a refund of $199.99, the same as the original invoice price from last year.
