Usually, when your graphics card doesn't appear in the system specs for a game, that doesn't necessarily mean it can't run it. When no Intel GPU appeared in the Crimson Desert system requirements, one might pick up the game anyway and just risk an unoptimised gaming experience. If you're among the unlucky few with an Intel card who chose to do just that this time around, you should ask for a refund.
In the Crimson Desert frequently asked questions page, it reveals that the game actively does not support Intel Arc graphics cards, and players are in fact encouraged to "please refer to the refund policy of the platform where the game was purchased."
