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Dublin Live
Dublin Live
National
Dan Grennan

Crafty new phone call scam impersonating Social Protection Department officials

Scammers have taken to impersonating Department of Social Protection officials in an attempt to obtain important personal information.

An alert was issued by Fine Gael Minister Heather Humphreys' Department today. The calls often begin with an automated message claiming to be from the Department and informing the would-be victim their PPS number has been compromised.

The message then asks you to press one to speak to an "investigator". There are also scam texts doing the rounds seeking the same information.

Read more: New Covid 'smishing' scam targeting the public

The alert reads: "The Department of Social Protection is aware of fraudulent phone calls and text messages claiming to be from the Department seeking personal information including your PPS number and bank account details.

"Some scam calls begin with an automated message claiming to be from the Department of Social Protection stating your PPS number has been compromised or used in fraudulent activity. The message then asks you to press 1 to speak to an investigator."

The Department added that if their staff do contact you they will never ask for your bank details.

They said: "Should our staff have reason to contact you by telephone, we will never ask for your bank details, nor request personal information from you by text message."

If you receive such a call or text, the Department advises:

  • Do not engage with the caller.
  • Do not share any part of your PPS number, bank account details or any other personal information with them.
  • Please hang up and end the call.
  • If you have provided such information in response to a call or text that you believe to be a scam, please contact the Gardaí immediately.

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