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360info
360info
Business
Tom Baum, University of Strathclyde

COVID not only to blame for tourism’s staffing crisis

As the world slowly recovers from the pandemic, a lack of travel and hospitality industry workers has seen cancelled flights, support staff shortages, venue closures and disruptions. 

While COVID-19 has been made the scapegoat, scant mention is made of the precarious working conditions and low pay the industry has historically laboured under. 

The industry now has a chance to rebuild itself for the better. Across the European Union, the World Travel and Tourism Council reports that the travel and tourism industry is facing a staffing deficit of 1.2 million in 2022, with Italy the most hard-hit country.

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