A Nottingham couple has been left frustrated and hundreds of pounds out of pocket after being refused entry on to their flights. Penny Priestly, 59, and her husband Dug went to East Midlands Airport on Tuesday, May 16 ready for a 10-day holiday in Benidorm, Spain, after spending £1,800 on a TUI package hotel.
However, when they arrived at the airport they were shocked to be told by the airline that due a passport being 10 years old they, TUI was not able to fly them to Benidorm. Penny stated: "We just turned up and were waiting an hour in the queue, I think we were about fourth from last and the girl on the checkout said to the other girl, can you check those dates.
"She checked and said no they can't fly. Then a bloke came over, a supervisor or something, and he said our only alternative is to go to Jet2 and ask them if we can fly."
