A married couple say they endured a six-year nightmare after being hit with whopping £1,200 monthly electricity bills. Bernard and Pat Hampson, from Liverpool, were overcharged by more than £10,000 for electricity over a period of six years due to a major error by their supplier, OVO Energy.
Pat, 69, said: “We expected our bills to be quite high because my mother was living with us. She was in her 90s and always had the heating on. But when she died in October 2021 the bills didn’t go down, - they started to go up.
"We were just heating up one room in the house - it was a nightmare. We’d be on the phone for hours trying to sort it but wouldn’t get anywhere.”
