A couple say they were forced to sell their house despite three MPs stepping in to help with their mortgage nightmare.
Now Stephen Neale, 75 and Julie Neale, 64, are speaking out to raise awareness of their case and to give a sense of solidarity to people with similar problems who may be suffering in silence.
The Neales bought a house in Stoke on Trent in 2001 with a standard repayment joint mortgage.