A loved-up couple fear their big day will be ruined after British Airways 'lost' their wedding luggage.
Farhad Eton-Ehtesham and his soon-to-be bride Rachel jetted out from Heathrow Terminal 5 to Rome Fiumicino on Wednesday.
As soon as they touched down in Italy they received an email explaining their bags had not been loaded onto the plane.
A member of airport staff told them the next flight from Heathrow was the following morning, and that their bags, which contain their wedding clothes, would be on that.
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Rachel and Farhad made the several hour trip back to the airport on Thursday morning only to discover the luggage had not arrived as promised.
With their wedding party arriving later on Thursday for a pre-ceremony get-together, and the big day on Saturday, the couple have become increasingly stressed about what to do.
"We've had no response from BA whatsoever, neither on the website or phone," Farhad told The Mirror.
"I have no change of underwear, no shoes, nothing. place names. There is so much stuff in those bags.
"There is a lot of stuff I need for tonight. My suit in there. I picked it out a year ago. It matches with the bride and the bridesmaids' dresses. The groomsmens' suits are in there as well.
"Luckily we have located the rings and Rachel carried her dress onto the plane."
Farhad said that the logistical disruption has cast a big cloud over the lead-up to their wedding, which comes seven years into the couple's relationship and after they got engaged during lockdown.
"It puts you into such a s**t mood," he continued.
"At the moment I am stranded in the middle of Rome waiting. I just want them to tell me where it is. I will drive there. Just tell me something.
"I am going to cry a little bit. I just want my fiancé to enjoy a beautiful day. It's a big deal."
Like several other major airlines, BA has been struggling to put on its usual service this spring and summer, in part due to trouble hiring staff.
A pilot at the airline recently told The Mirror how fatigue was a major problem for both cabin crew and those flying the planes.
They predicted that large numbers of pilots would leave the company over the coming months, and that issues with flight cancellations and delays would continue into the winter.
A spokesperson for BA said: "We're doing everything we can to reunite our customer with their luggage in time for their special day. We apologise for the delay and inconvenience caused."
