Council forgets to tell driver it towed car away – then demands year’s storage fees

Madeleine Ruse said she did not see any warning signs about temporary parking restrictions before her car was removed. Photograph: supplied

A woman was left without her car for a year because a council forgot to inform her it had been towed away due to roadworks.

Madeleine Ruse, 22, assumed her 15-year-old Citroën had been stolen when she discovered it was missing from its usual parking space in February 2023. She reported it to the police and received a payout from her insurer.