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Belfast Live
Belfast Live
National
Connor Lynch

Cost of living: 'Small number' of customers still waiting on £600 energy support vouchers

The vast majority of people have now received their £600 energy support vouchers as some still wait on theirs being delivered.

Energy providers have said that "a small number" of customers are still yet to receive their energy support vouchers while hundreds of thousands have already been redeemed.

The Government has advised that anyone who is still yet to receive their voucher contact their energy provider directly.

Read more: Cost of living: Online portal opens to allow households access £600 energy support payment

A spokesperson for the Department for Energy Security and Net Zero said: "First attempts for all payments for Energy Bills Support Scheme and Alternative Fuel Payment Northern Ireland (EBSS AFP NI) have now been made."

Customers have until the end of March to redeem their vouchers, with some customers reporting that their vouchers had been either stolen or cancelled and have had to be reissued.

BBC News NI has reported that it contacted the five electricity suppliers in Northern Ireland who have revealed how many vouchers are still yet to be delivered to customers;

  • Power NI - 431,485 customers have successfully received payment and 89% of vouchers have been redeemed. 90% of overall customer base have received their £600
  • SSE Airtricity - All SSE Airtricity customers have had their vouchers issued and about 90% of those have been redeemed
  • Electric Ireland: A small number of customers have yet to receive their voucher. Electric Ireland is working to get vouchers to them. A number of customers still have to redeem their voucher
  • Budget Energy - All vouchers (more than 73,000) have been issued and 95% have been redeemed. A total of 89 exceptional cases, where the vouchers have not arrived for some reason or have been damaged, are now being looked at
  • Click Energy - All vouchers have been issued, with approximately 95% redeemed. There are approximately 1,000 outstanding vouchers, relating to either vacant properties, address miss-matches or lost vouchers

The Post Office has said that it is no longer sending out vouchers in batches, with these being completed in early February.

It is now only issuing vouchers when details are provided to it by energy companies.

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