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TechRadar
Efosa Udinmwen

Consumers are warming up to AI assistants, survey finds - 1/3 of us would allow AI to make purchases

A person using a smartphone with an ecommerce website showing on a laptop.

  • Data privacy concerns limit AI’s role in ecommerce, survey finds
  • AI-driven customer service still needs improvement
  • AI in ecommerce must prioritize solving real problems
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