The Cuddalore District Consumer Disputes Redressal Commission has directed a private scan centre in Chennai to pay a sum of ₹1 lakh as compensation for deficiency in services.
In his petition, the complainant G. Sujith, a gymnast from Chennai said that he had approached Aarthi Scans in Velachery in Chennai on November 8, 2020 for an MRI spine scan. However, during the process, the machine operated by the scan centre malfunctioned causing the complainant to be stuck inside the machine in an “emergency ball wire table.”
A staff member at the facility attempted to free the complainant and tried to severe the wire using a pair of scissors. However, due to the machine’s magnetic force, the complainant sustained an abrasion on his forehead. Following this, the complainant was treated with three sutures for the injury at a private hospital in Velachery.
