I typically ignore most of my text messages as they're usually 'your bill is ready to be viewed' or 'your parcel is set to be delivered between 1pm and 3pm' but last week I received a text from EE that I had to double-take.
It was no surprise that my plans' price would be increasing - not with energy bills and our pet insurance also going up. However, the wording of the email left me totally confused and burying my head in the sand over maths.
Their message to customers read: "Dear customer, on 31 March 2022 your price plan will increase in line with the Consumer Price Index (CPI) rate of inflation published in January plus 3.9%. For example, a £18.00 price plan will increase by £1.67 a month.
