A record number of complaints have been made about the Passport Service over lengthy delays in new applications and renewals.
More than 4,000 complaints were received by the Ombudsman in 2021 – up 17% on the previous year – with most of the issues centred on first-time applications.
A record 1.4 million passport applications are expected this year and some of the delays are down to people having issues with the form-filling process, says a new Ombudsman report.
