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The Conversation
The Conversation
Nicole Sutton, Senior Lecturer in Accounting, University of Technology Sydney

Complaints, missing persons, assaults – contracting outside workers in aged care increases problems

MA
Shutterstock

Aged care homes struggling to meet staffing needs are increasingly relying on externally contracted care workers to make up shortfalls.

However, our new study, shows homes that rely more heavily on externally contracted care staff provide significantly worse quality of care.

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