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The Guardian - UK

Business

Gwyn Topham Transport correspondent

Compensation payouts to UK rail passengers for delays hit £100m a year

Britain Avanti West Coast

Passengers awaiting trains — Passengers at Euston station in London during service disruption caused by Storm Isha in January. Photograph: Jordan Pettitt/PA

Compensation paid to passengers for train delays in Britain has reached record levels, with annual payouts surpassing £100m and the number of claims for delayed or cancelled trains continuing to grow.

Payouts to passengers for disrupted journeys reached £101.3m in the year to April 2023 – up by 155% from £39m in 2021-22.

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