Companies rushed in on AI. Now some are pulling back

Employers are navigating a flood of errors and low-quality work that are sapping employee time, raising privacy and security risks and pushing up costs. Composite: The Guardian/Getty Images

Employers around the globe are grappling with the fallout from rushing to adopt fast-changing artificial intelligence tools.

Meta has scaled back plans to axe staff and use more AI agents after the company found employees were spending more and more time cleaning up technical and security errors, Reuters reported. And after thinning its workforce, especially middle managers, in a 2023 efficiency push, the company is expanding its managerial ranks again, LinkedIn posts from workers show.