Marks Electrical must refund almost 40,000 customers and pay a £720,000 fine after it automatically opted customers into extra services without their agreement, the competition watchdog said.
The retailer will pay affected customers an average of £15 each – totalling around £600,000 – after it automatically signed them up to either its “Recycle Old Appliance” or “Unwrap & Recycle Packaging” service, or both.
