Rail companies have come under fire after it was announced that almost all of the country's remaining ticket offices will be closed under new plans to modernise Britain's railways.
Industry body the Rail Delivery Group announced this week that there would be a consultation with passengers on staff moving out of ticket offices and onto station platforms, concourses and ticket halls.
The RDG argue that just 12% of tickets sold last year were purchased via ticket offices, and claim that the new proposals will mean more face-to-face support available across the network.
