A phone rings at an IT help desk. The caller needs a password reset. No questions asked, the support agent obliges: 'Let me provide the password to you, OK?' That brief exchange allegedly cost staggering $380 million (£280.53 million).
The bleach manufacturer, Clorox has launched legal action against IT provider Cognizant, claiming the devastating 2023 cyberattack succeeded because help desk staff handed over employee passwords to hackers who did nothing more sophisticated than pick up the phone and ask.
