A woman who ordered a £630 smartphone from Amazon said she was left "flapping and hyperventilating" when she received a £20 pair of wire cutters instead. Clair Wilson ordered the new OnePlus phone on October 12, receiving a parcel the next day.
But, when she opened it, she was "horrified" to find that it didn't contain her new piece of tech, but some tools. Clair got onto to Amazon's customer services department and said she was told that a refund would be issued if she returned the parcel.
However, Clair, 34, said 10 days went by without a refund. Amazon then, she said, told her she had not returned the phone. This left Clair confused, as she had never received the phone.
