New Delhi: The civil aviation ministry is working on upgrading the AirSewa portal as well as integrate artificial intelligence into the functioning of the Passenger Assistance Control Room (PACR) as it seeks to address air passengers' grievances in a bonafide and fastest possible manner, according to a senior official.
PACR, which was set up in December last year in the wake of the massive flight disruptions at the country's largest airline IndiGo, brings together representatives of airlines, airports, AAI and regulators DGCA and BCAS.
