Twenty years ago, the World Bank Group (WBG) decided to set up its Shared Services Centre in Chennai, its largest outside of the United States headquarters, with just 70 staff members. Now it hosts over 1,200 member workforce in more than 15 unique business functions, delivering services to all WBG offices.
“The Bank chose Chennai for its shared services operations over other locations owing to its strong talent pool, good quality life, supportive government, strong education, investor-friendly environment, and its cost effectiveness. The rapid growth of the centre and of shared services in Chennai more broadly confirms that it was an excellent decision,” a World Bank spokesperson said.
