Centrelink worker recounts ‘callous indifference’ from superiors after raising alarm about robodebt

Former Centrelink employee Colleen Taylor recognised robodebt was not just unethical, but flawed in policy terms. In February 2017, she raised her concerns with the secretary of the Department of Human Services. Photograph: Dan Peled/Guardian Australia

On the stand, Colleen Taylor seemed to remember a lot more about robodebt than some of her superiors.

Her appearance at the royal commission on Tuesday introduced Australians to a frontline Centrelink worker who had the moral compass to tell her superiors something they either did not or pretended not to know: that the robodebt program was wrong.