A district consumer commission directed automobile manufacturer Volkswagen and its dealership to pay ₹2 lakh as compensation for selling a car with a defective dashboard and horn pad. Additionally, it underscored that two different prices were quoted on two different documents signed by the same staff.
The commission was dealing with a compliant filed by Veccha Praveen, a software engineer. The opposite parties (OP) were Volkswagen India Pvt. Ltd., Deccan Mody (head office) and Deccan Mody (showroom).
The complainant alleged that he booked a Volkswagen SUV. A price of ₹20.38 lakh, reduced from the original price of ₹23.05 lakh, was quoted if it was booked the same day. On August 13, 2022, Mr. Veccha Praveen, while en route to take possession of the vehicle, received a call informing him that the price was revised to ₹22.45 lakh.
