A councillor's online vent about a bus in Cardiff which never turned up has highlighted an issue which is familiar to a number of commuters. One of Cardiff Council's ward members for Llandaff, Cllr Peter Huw Jenkins, took to social media this week to call the current number 63 Cardiff Bus service "unacceptable".
Cllr Jenkins' post about the bus failing to turn up and "disappearing" from the Cardiff Bus app was met with a number of comments from people who reported facing similar issues. Cardiff Bus said that if they cancel a journey with enough notification they do remove it from the departure board view.
The commercial director at Cardiff Bus, Gareth Stevens, also said that the company has focused on recruitment and retention which has improved its position since similar issues were reported last year. Mr Stevens said: "We don’t set out to not operate services – running buses is what we are here to do.
